What payment methods do you accept? We offer several secure payment options for your convenience. You may complete your purchase using any major credit or debit card via Viva Wallet. We also accept direct bank transfers (Viva Payment, IBAN: GR2870100000000708487583354), or Cash on Delivery (a €3.50 service fee applies).
Shipping & Delivery
Where do you deliver and what are the costs? We currently deliver exclusively within Greece. Standard delivery via BoxNow is €3.20. We are pleased to offer complimentary shipping on all orders over €100.
Can I collect my order in person? Yes. You may select “Store Pickup” at checkout to collect your pieces directly from our boutique at no additional charge.
Returns & Exchanges
What is your return policy? We accept returns within 14 days of you receiving your order. Items must be in their original, unworn condition with all tags attached, and you must include the original receipt or proof of purchase.
How do I initiate a return? Before returning an item, please contact our Client Services team at +30 24610 50897 or email us at info@biljiki.com so we may guide you through the process.
How do I send my items back? You may return items directly to our physical boutique, or securely package them in their original box and ship them to our headquarters: Eleftheriou Venizelou 34
50132 Kozani, Greece
Please note that return shipping costs are the responsibility of the client, unless the item received was defective. Refunds will be issued to your original form of payment.
